What are some definitions that will help me understand Itaú Global Wallet
What is the Account Centre?
This is where you, the user, manage your funds, move funds between Currency Wallets, and view your transaction history. You can access the Account Centre from the mobile app or web or the Itaú Global Wallet Watch App.
What is a Currency Wallet?
A Currency Wallet holds funds for one currency. There are 7 available Currency Wallets in the Itaú Global Wallet programme. You can find the list of available Currency Wallets here.
What is a Drawdown Order?
The order through which Itaú Global Wallet pulls funds from your other Currency Wallets if you don’t have available funds in the local Currency Wallet in which the transaction is being charged.
What is the Applicable Exchange Rate?
The Applicable Exchange Rate is the Card referenced foreign exchange rate that includes a margin applicable to foreign currency transactions performed with your Itaú Global Wallet Account. The Applicable Exchange Rate varies in accordance with the type and time of the transaction and you may find it at the Account Centre. For some transactions, the Applicable Exchange Rate is determined at the time the transaction posts to the Account, which may be different from the time that you made the transaction.
What is a Home Currency?
It´s the primary currency of your Itaú Global Wallet Card Account, which is the US Dollar.
What is a Limit?
A threshold that cannot be exceeded. For example, the Limit called “maximum account balance” is the maximum total currency amount that you can keep in your account at any one time.
What are Supported Currencies?
Itaú Global Wallet contains 7 currencies for which there are Currency Wallets. Making purchases from Supported Currency Wallets allows you to spend like a local and avoid additional transaction fees. You may also transact in other currencies (referred to as Unsupported Currencies). You can find the list of available Currency Wallets here.
What are Unsupported Currencies?
These are currencies for which no Currency Wallet exists. Transactions can still be made with these currencies. However, additional fees will be applied. Unsupported Currency transactions settle in US Dollar.
What is a Virtual Card?
This card exists in your Account Centre. It comes with a unique 16-digit card number that is associated with your Itaú Global Wallet Account. The Virtual Itaú Global Wallet Card is designed exclusively for online and over-the-phone purchases. Note that you can only have 1 virtual card activated at a time; and you can create up to 10 virtual cards.
What is a Digital Card?
A Digital Card is an online hosted, digital representation of your plastic card that enables you to make purchases with your device.
A Digital Card can be linked to the same account as the physical card and is integrated into a third-party digital wallet such as Apple Pay or Google Pay. Adding your Card to a third party Digital Payment Service will enable you to access the functionality provided by such Digital Payment Service which may include using your Card to make payments and other transactions where the Digital Payment Service is accepted and accessing other functionality offered by such provider.
What is Itaú Global Wallet?
What is Itaú Global Wallet?
The Itaú Global Wallet Mastercard is a multi-currency, prepaid spending account. It enables you to:
- Preload instantly from your Itaú Private Bank international account at any time.
- Make purchases and access ATMs wherever Mastercard prepaid cards are accepted around the world.
- Reduce travel costs by locking in foreign exchange rates before you travel.
- Avoid any additional fees when you make purchases in the Supported Currency of the country in which you’re travelling.
What is a prepaid card?
A prepaid card is a payment card that you, the user, load with your own funds. With a prepaid card, you can add more money whenever you wish.
Is there any time I shouldn’t use my Itaú Global Wallet Card?
You can use your Itaú Global Wallet Card anywhere prepaid Mastercards are accepted. Do keep in mind that some merchants such as hotels, cruise lines, car rentals and petrol stations may request a pre-authorisation. This means a hold will be placed on the requested funds for up to 30 days.
Itaú Global Wallet Cards cannot be used for purchases related to money transfers, security brokers, and quasi cash. Other merchants that may be restricted are gambling or adult entertainment. The Cards cannot be used in Sudan, South Sudan, Cuba, Syria, North Korea, Afghanistan, Ghana, Guam, Iran, Iraq, Laos, Libya, Somalia, Yemen, Burundi, Bosnia and Herzegovina, Belarus, Central African Republic, Guatemala, Myanmar (Burma), Ukraine, Russia and Venezuela.
How can I sign up for Itaú Global Wallet?
Am I eligible for an Itaú Global Wallet Account?
To be eligible for an Itaú Global Wallet Account, you must be a client of Itaú Private Bank international and be invited to the programme by Itaú.
Does it cost anything to get an Itaú Global Wallet Account?
Nothing at all. Just create your account and start enjoying the Itaú Global Wallet benefits!
I’ve created an Itaú Global Wallet Account and requested a physical Card but it has not arrived yet. When should I expect it?
Once you have created your Itaú Global Wallet account and your account has been verified, you can request an Itaú Global Wallet physical card and you can expect it to arrive at your registered address by courier within 15 business days. If you have not received your card after two weeks, please email Customer Support and we will be happy to assist you
How do I use the Account Center?
How can I use the Account Centre to manage my Itaú Global Wallet?
Login to the Account Centre to manage your Itaú Global Wallet Account. In the Account Centre you can perform the following activities:
- Manage Account profile settings.
- Reset your online password for your Itaú Global Wallet Account
- Load funds
- Move funds between Currency Wallets
- View your transaction history
- Sign up for transaction alerts
What is the Itaú Global Wallet SmartWatch App?
The Itaú Global Wallet Smartwatch App provides on-the-go access to the Itaú Global Wallet Account Centre. Features include:
- Smart Geolocation Balance Display -No matter where in the world you are, the Itaú Global Wallet SmartWatch App always displays your Account balance in US Dollar. You may click to view other Currency Wallet balances at any time.
- Easy Access Currency Calculator - You can enter any amount and the Itaú Global Wallet SmartWatch App will instantly provide you with a real-time quote of any of the 7 Supported Currencies. This makes it easier for you to understand the monetary value of an item before you purchase it.
- Transaction History - Access details of your last 20 Itaú Global Wallet transactions.
- Transaction Alerts - Receive an alert directly on your SmartWatch after each transaction is made.
Instant Card Security - The Itaú Global Wallet SmartWatch App allows you to block and unblock your card at any time, keeping security on your wrist--and in your hand.
I got my card in the mail, now what?
What should I do when I receive my new Itaú Global Wallet Card?
- Activate your Itaú Global Wallet Card. To do so, login to the Account Centre via the Mobile App or Web. Go to “Cards” and “Activate Card.”
- Load US Dollars onto your Itaú Global Wallet Account.
- Exchange funds into foreign Currency Wallets and shop like a local!
How do I add money to my Itaú Global Wallet Account?
You can add money to your Itaú Global Wallet Account via bank transfer from your Itaú Private Bank international account. To do this, go to the “Load” section of the Account Centre and follow the instructions.
There are two types of bank transfers you can choose from:
- Standard Bank Load
Please allow 2 business days after you load via standard bank transfer for the funds to be available for use on your Itaú Global Wallet. - Instant Bank Load
Funds arrive instantly in your Itaú Global Wallet account. Please note:◦ Accounts will not have access to the Instant Load functionality from account opening.
The client needs to load a cumulative amount of USD5,000 via standard bank load in order to have access to the Instant Load functionality.◦ Instant bank loads are limited to a cumulative US$10,000. Once your Itaú Private Bank international account has been debited with the amount of the instant bank transfer, your limit will be restored and you can request another instant bank load.
◦ Itaú can disable the Instant load functionality of your Itaú Global Wallet account at any moment, due to insufficient funds or leverage available in your Itaú Private Bank international account.
You may add money to your Itaú Global Wallet Account any time, and funds always load into US Dollars. If you have trouble with loading on your phone, please try on your web Account Centre.
Can I get additional cards for other family members?
At this time, Itaú Global Wallet cards can only be issued in the name of the account holder of the Itaú Private Banking international account.
How do I get my pin and change my pin?
How do I get a PIN (Personal Identification Number)?
When you activate your Itaú Global Wallet Card in the Account Centre, you’ll be prompted to choose a PIN.
What do I do if I forget my PIN?
If you forget your PIN, you’ll need to visit the Account Centre to set a new PIN. You can visit the Account Centre here.
How can I change my PIN?
You can always change your PIN. To do so, go to the “Cards” section in the Account Centre. Select your Physical or Digital Itaú Global Wallet Card. Then click “Change PIN” and choose your new PIN for that card.
What are Currency Wallets?
What are the 7 Supported Currency Wallets?
The 7 Supported Currency Wallets in the programme are:
- Euro
- US Dollar
- Great British Pound
- Japanese Yen
- Swiss Franc
- Canadian Dollar
- Brazilian Real
How do I spend in foreign currencies?
Once your US Dollar (Home Currency) Wallet is loaded, you can convert your money into any of the other Supported Currencies.
To do this, go to the “Exchange” section of the Account Centre. You can then enter the amount you’d like to move from your Home Currency into another Supported Currency Wallet. After you enter the amount, click “Request Quote.” You’ll receive a real-time quote.
If you accept the quote, your money will be moved into your desired Currency Wallet. You can also spend in Unsupported Currencies.
What happens when I visit a country whose currency cannot be stored on my Itaú Global Wallet Card?
You can still use your Itaú Global Wallet to transact in Unsupported Currencies! For example, if you are shopping in a country that uses Fijian Dollars, Itaú Global Wallet will automatically look to pull funds from your US Dollar Wallet, and then from any other active wallets, in the Drawdown Order you’ve specified.
This means you can count on your Itaú Global Wallet to allow you to access all of your funds, in any of your Currency Wallets, any time.
How do I change the order in which my Currency Wallets are used?
It’s easy to set the Drawdown Order for your Itaú Global Wallet in the Account Centre. Just log into the Itaú Global Wallet Account Centre, go to the “Wallets” section and click on “Prioritise”. Then you can change the automatic currency drawdown order. If you’re transacting in an Unsupported Currency, funds will always be drawn from your US Dollar Wallet first.
Please note: If you do not set a Drawdown Order, Itaú Global Wallet will use a default Drawdown Order
When I’m travelling abroad, do I need to move funds into the Currency Wallet of that country in order to use Itaú Global Wallet?
We recommend that you move your funds to the Currency Wallet in which you will be transacting to avoid paying additional conversion fees.
How do I use my Itaú Global Wallet to make purchases?
What is Dynamic Currency Conversion and how do I avoid it?
Dynamic currency conversion (DCC) allows cardholders to pay for a product or a service in a foreign country using the home currency of the card instead of the local currency. The service provider will do a currency conversion applying their own exchange rate and probably a fee. Therefore purchase or withdrawal could end up being more expensive.
To avoid a DCC is simple; when you are doing a purchase or withdrawing funds at an ATM and you are offered to be charged in your home currency just reject the offer. You may end up paying more for your purchase or withdrawal. Always choose to be charged in the local currency of the country you are in.
If there is no money on my Itaú Global Wallet Account, can I use my Card to make a purchase?
You need to add money onto your Itaú Global Wallet Account, before you can use the Card to make purchases or withdraw cash from an ATM.
Can I use Itaú Global Wallet to make online purchases? Is it safe?
Absolutely yes! You can use your Itaú Global Wallet to make purchases online. The safest way to do this is by creating a Virtual Global Wallet Card. Setting up a Virtual Card is simple. You can do it in the “Cards” section of the Account Centre. Whenever you’re not using a Virtual Global Wallet Card, you can simply block it for an added layer of protection.
Can I pay for subscriptions in different countries with my Itaú Global Wallet card?
You can use your Itaú Global Wallet to pay for subscriptions, in the same way you use your regular credit card.
However, please take into account that merchants may have restrictions on the use of international cards. Unfortunately Itaú Global Wallet cannot guarantee that your card will be accepted in all online subscriptions, as it is determined by the merchant.
How can I use my Itaú Global Wallet to get cash from an ATM?
When withdrawing funds at an ATM and it asks which currency to charge you in, what should I answer?
We recommend you to always choose to be charged in the local currency of the country you are in. If you are withdrawing funds in a Brazilian ATM and it asks you if you want to be charged in the home currency of your card we recommend you to answer no, in order to avoid the ATM to do your currency conversion and charge you an extra fee for it.
Can I use my Itaú Global Wallet Card to get cash at ATMs?
Yes, your Itaú Global Wallet Card supports cash withdrawals in the local currency at more than 2 million ATMs worldwide that accept Mastercard prepaid cards. You will need to ensure that you have sufficient money available in your Itaú Global Wallet Account to cover the withdrawal amount plus any applicable ATM fees.
Can I withdraw any currency of my choice at an ATM?
No, you can only withdraw the currencies that the ATM dispenses. The ATM will display the different currencies in which it can dispense cash. If the local currency of the ATM is in an Unsupported Currency, the funds you withdraw will be deducted from your US Dollar Currency Wallet.
How much can I withdraw from an ATM each day?
You can learn about your ATM Limits in the Itaú Global Wallet Account Centre, which you can access here or via the Itaú Global Wallet Mobile App. Some ATM operators may impose lesser limits. The Itaú Global Wallet Limits are in place for your protection.
What is the fee for ATM withdrawals?
Read more about ATM withdrawal fees here. Some ATM operators may charge an additional fee for using their ATM which may or may not be disclosed when you make a withdrawal.
How should I manage my Itaú Global Wallet account?
How much money can I keep in my Itaú Global Wallet Account?
The maximum amount of money that you may hold in your Itaú Global Wallet is determined by the banking rules applicable to this service. For additional information, see your Itaú Global Wallet Account Limits in the Account Centre, which you can access here or via the Itaú Global Wallet Mobile App. You may also read more about Limits here in the Itaú Global Wallet General Terms and Conditions.
What are Itaú Global Wallet transaction alerts?
Transaction alerts keep you informed of any activity on your Global Wallet Account by email or by notifications on your Itaú Global Wallet Mobile App. Transaction alerts provide you with added Itaú Global Wallet Account security. If you receive an alert for a transaction you don’t recognize, you can report the issue immediately. Further, with every transaction alert, you’ll receive your current balance.
Sign up for free transaction alerts by going to “More” and then “Notifications” in the Account Centre.
How do I change my Itaú Global Wallet security questions?
For security reasons, you can’t change your security questions in the Account Centre. If you don’t remember the answers to your security questions, you’ll need to call Customer Support at the number on the back of your Wallet Card.
After verifying your identity over the phone, your Itaú Global Wallet Customer Support Agent will delete the previous questions you had selected. Then you’ll need to login to the Account Centre to reset them.
How do I reset my online password for my Itaú Global Wallet Account?
You can reset your password using your card information and a security question in the Itaú Global Wallet app. If you don’t have your card handy you can also reset your password in the Web Account Center here, click ‘’reset password’’ in the log in screen, find your account using your username, and a validation code will be sent to your verified phone.
What other cool features does my Itaú Global Wallet have?
What is the Mastercard Priceless Cities programme?
As a member of the Itaú Global Wallet programme, you will have access to Priceless Cities, a Mastercard programme that gives you exclusive access to amazing events and experiences across the globe. For details, please click here
What should I do if…?
What should I do if...I want to close my Itaú Global Wallet Account?
If you decide that you do not need your Itaú Global Wallet account any longer and you would like to close it, you can:
- Access the Closing Account Form here, complete all the fields, and send it back to us. You will receive an email acknowledging receipt of this form and another email once your account has been closed.
- You can also call Customer Support at Brazil: +55 11 4950 8077 or USA: +1 512 717 5996 facilitate us with the Closing Account Form information, and we will complete and file the form for you.
What should I do if ...my card is lost or stolen?
Login to your Itaú Global Wallet Account Centre to report the card lost/stolen and order a replacement card. Review the pending and posted transactions on your Itaú Global Wallet Account, and in the event you identify an unauthorized transaction, download the Dispute Resolution Form here, complete it and email it to our Dispute Team.
What should I do if ...my Itaú Global Wallet Card is not working at a retailer or at an ATM?
If this happens please check that:
- Your Itaú Global Wallet Card has been activated. You need to activate (and preload) your Itaú Global Wallet Card in the Account Centre before you can use it to make purchases or a cash withdrawal.
- You are using the correct PIN code.
- The retailer or ATM accepts international prepaid Mastercards.
- You have enough funds to cover the transaction.
- Your card is not blocked. If the card is blocked, you can always unblock it by going to the Account Centre or by emailing Customer Support.
If all of these items look okay and your Itaú Global Wallet Card still isn’t working, please contact Customer Support here. For immediate assistance, please log into your Account Center for help & support.
What should I do if...there are transactions on my Itaú Global Wallet Account which I didn’t make?
If you did not make certain transactions, you should:
- Immediately report your card lost or stolen to prevent further unauthorized use from occurring. You can report a lost or stolen card in the “Card” section of the Account Centre. Click on the Card you’d like to cancel and then click “Cancel Card.”
- Download the Dispute Resolution Form here, complete all the fields, and email it back to us to the e-mail address printed on the form. You will receive an email acknowledging receipt of this form. You can also call Customer Support, facilitate us the dispute information, and we
will complete and file the form for you.
What should I do if...I’ve filed a dispute and my funds still aren’t restored to my Itaú Global Wallet Account?
We will try to investigate and resolve the dispute as quickly as possible. The Dispute Resolution Process can take up to 90 days from the day the signed Dispute Resolution Form is received and acknowledged. Our Dispute Resolution Team will ensure that you are notified of the progress of your dispute.
What should I do if ...I don’t receive all the cash I requested from the ATM?
You may talk to the ATM owner or you may dispute the transaction by downloading the Dispute Resolution Form from the Itaú Global Wallet Account Centre, completing all the fields, and emailing it back to the address printed on the form.
What should I do if ...my device is unrecognized and requires validation?
Our system is able to remember a device for up to 90 days. This is a security measure that is meant to ensure no unauthorized devices are used to perform account actions of any kind. Whenever a new device is used to login or perform any account actions, validation is required. Simply validating your device again should allow you to proceed normally without any further issues. When you log in again, remember to check the box that says "Remember this device for 90 days" and it should not require you to validate that same device again until those 90 days have expired.
We recommend only checking this box if it's a device you are familiar with and use on a regular basis.
What are the Itaú Global Wallet fees and limits?
What are the fees and charges associated with Itaú Global Wallet?
Please see the Itaú Global Wallet General Terms and Conditions here for a complete list of fees and charges associated with Itaú Global Wallet.
What are the spending or funding limits associated with Itaú Global Wallet?
Please see the Itaú Global Wallet General Terms and Conditions here for a complete list of funding and spending Limits associated with Itaú Global Wallet. To view your personal Limits, go to the “Account Limits” section of the Account Centre.
Digital Pays
How do I add my Itaú Global Wallet card to my Google Pay / Apple Pay?
- Log into your Itaú Global Wallet app or the web Account Center.
- Go to the ‘Cards’ section
- Tap on the card you’d like to link to Google Pay / Apple Pay (your active Physical Card if you intend to use it in stores, your active Virtual Card if you intend to use it mostly online, your Digital card if you want to go cardless, or all three cards!)
- Take a note of your card’s number, expiration date and security code
- On your device, go to your Digital Wallet (Apple Pay or Google Pay)
- Add the card manually
That’s it! Your card has been added to Google Pay / Apple Pay
How does Google Pay / Apple Pay work?
Once you have linked your Itaú Global Wallet card to your Google Pay/ Apple Pay account, you can use Google Pay/ Apple Pay in stores or online and even pay when you commute.
Look for the Google Pay/ Apple Pay and/or contactless payment symbol:
Do I need to have an active internet connection for Google Pay/ Apple Pay to work?
While you don't always need an internet connection for the transaction itself when using Google Pay or Apple Pay, it's important to note that some networks may impose limits. Typically, after around 10 transactions without internet access, these payment methods may require an internet connection for security and verification purposes.
Can I add my Itaú Global Wallet card to multiple devices?
Yes you can add your Itaú Global Wallet card on up to 10 devices.
Can I use my Itaú Global Wallet card with more than one Google/Apple account?
Yes you can add your Itaú Global Wallet card to more than one Google/ Apple account.
How much does it cost to use Apple Pay and Google Pay with my Itaú Global Wallet card?
Zero. Nada. Null. Using Itaú Global Wallet with Apple Pay and Google Pay is completely free!
I cannot find my device, what should I do?
If you cannot find your device, you can simply block your card immediately by logging into your web Account Centre from any browser. If you recover your device you can easily unblock your card and continue to use it as usual.
My device is lost or stolen, what should I do?
If you cannot find your device, you can simply block your card immediately by logging into your web Account Centre from any browser. If you recover your device you can easily unblock your card and continue to use it as usual
How secure are my details if I use Google Pay and Apple Pay?
Your card is protected by your device lock so when you make a purchase you will have to first unlock your device. Your payment information will be encrypted using SSL (secure socket layer) technology and is stored in secure servers. Your card details are not shown in the app and will not be shared with the merchant when you make a payment.
I was asked to enter a one-time Verification Code. What is this?
For your security you may be asked to enter a one-time Verification Code, this is in order to confirm your identity. The code will be sent to you via email or SMS, so please ensure your contact information is always up to date in the Account Centre.
Reporting and tax obligations
Reporting and tax obligations
Maintaining assets abroad may trigger the obligation to file specific reports with the tax and/or regulatory authorities of your country of residence and/or citizenship. For more information, please contact a legal counsel.
Do I need to report my Itaú Global Wallet Account to the tax authorities?
Brazilian taxpayers with assets abroad have specific reporting obligations to the Receita Federal Brasileira (trough a Declaração de Ajuste Anual de IRPF) and, depending on the amount of assets abroad, to Banco Central do Brasil (trough a Declaração de Capitais Brasileiros no Exterior (“DCBE”)). You may check if you need to report your assets to the Brazilian Central Bank here: https://www.bcb.gov.br/estabilidadefinanceira/cbe.
If you are not a Brazilian taxpayer, you may still have reporting obligations in your country of residence and citizenship.
Do I have to pay taxes when using my Global Wallet Account?
The load, currency exchange and use of your Global Wallet Account may trigger tax liabilities in your country of residence and/or citizenship. We recommend that you confirm with legal counsel whether you are liable for any taxes and when to collect them.
Anything else?
How do I contact Customer Support?
Please email us at support@itauglobalwallet.com. For immediate assistance, please log into your account center for help or contact customer support at:
Brazil: +55 11 4950 8077
USA: +1 512 717 5996.